If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The WiFi signal needs boosting upstairs. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. It's great to hear you're looking at having WiFi Pods. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. All the information you need to setup your first Pod or fix an. Tap Start the scan. Complaints. After it has done this, it suggests that you 'rescan' the room. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. TV. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Just - 5241257. Tap Start the scan. Tap Add a room, Tap the room you're in. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi J1882, Thank you for posting to us here on the Community. Complaints. Tried to call but no go there either. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Kindest regards, David_Bn. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. You need to use the Connect app. Wait 2 mintues for Scan. I know I have. Help with Volt. The pods are only free for volt customers and 1gig service. WiFi Pod ordering shambles. It never arrived. I have merged them now. TV on the go. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Otherwise WiFi Max is an £8 Monthly addition to. The home scan. Complaints. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. . I have also been told to message via the live chat on the app but no one appears to be res. It is not great - often the reconnections drop out or can't be made. However they can be chargeable depending what package you on. If you which to go through the diagnostic process for this, I will send you a private me. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Certainly a pod can help with this. My WiFi does not reach the back end of my home. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I am so sorry that you have also faced an issue ordering a Pod. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Entertain me; Broadband Deals. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. The mesh wifi pods now come with a speed guarantee . Inefficient, extremely poor designed process. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Networking and WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. • View, manage and even order WiFi Pods*. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Stay safe online. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Have you followed the set up instructions and troubleshooting that's detailed her. I'm going round in circles here trying to order a WiFi Pod. Just buy a Wireless Repeater ! - 5403097. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Then Start the scan again. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. I have spent house on the phone getting nowhere to order the pods. Our new WiFi Max service allows you to have up to 3 pods. Thanks for confirming your details via private message @k850ilw. Can I. The mesh wifi pods now come with a speed guarantee . Forum; Apps. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Phone. • Start the Scan (do this in every room) • Scan complete. I don't work for Virgin Media. 3 weeks ago. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Hi @Tweeder786 . 3 weeks ago. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. · Wait 2 mintues for Scan. I have merged them now. I'm a Very Insightful Person, I'm. Re: Order WiFi pods. • While connect to WiFi, Tap I’m ready. Browse Virgin Media Virgin Media Community. Reply. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Scan complete, Tap continue. Wifi keeps dropping out in some of the rooms of my house. The signal is great at the front of the house but very poor at the rear. Manage Your Account. Sorry to hear of the issues with the attempts to order Wi-Fi pods. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Thank you for posting about your issues with the Wi-Fi Pod. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. 😞 I will assist you on this and send a private message. If the scan picks up that you need a pod it will allow you to order some. Up to 3 WiFi Pods if needed. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Excludes broadband faults and broadband network outages. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Please look out for the private message and we can get. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The pods can only be sent out one at a. Scan complete, Tap continue. 😊. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I have arranged for your 2nd pod to be delivered and you can track this online. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. I have a Volt package so should be able to get up to 3. Stay safe online. If so, Tap Optimise. Forum Team. • Tap Add a room, Tap the room you're in. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . I will be able to assist you on this and get a pod sent out. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Start the Scan (do this. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . My Virgin Media App. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Can a kind soul pl. There's areas of my house that get no wifi signal. Networking and WiFi. Speak soon, Nat. The best way to get a pod order is download the Virgin Connect app, from here do a scan. No setup fee. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Options. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. While connect to WiFi, Tap I’m ready. I have done room tests and need pods but similarly cannot see how to order them. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Browse Virgin Media Virgin Media Community. They are free on Volt, 1GB or Oomph bundles. My WiFi does not reach the back end of my home. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Then Start the scan again. 500. My Virgin Media App. If you need any further help after doing this, let us know. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). on 08-05-2023 21:07. Tap Start the scan. I am so sorry that you have also faced an issue ordering a Pod. Hello, I wonder if someone can help me to order my first WiFi pod please. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. i don't have time to sit on a call to customer service for an hour. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Manage Your Account. Speed It's great to hear you're looking at having WiFi Pods. Tap Start the scan. Thanks for reaching out to us. 0 Kudos. . Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. It says as a volt customer I can have up to three. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Kind regards Jodi. Apologies for the delay in responding. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Hello, I wonder if someone can help me to order my first WiFi pod please. Take a screen shot of the results. on 04-05-2023 16:40. Wi-Fi Blackspots - How to order a Wi-Fi pod. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. SpeedOur new WiFi Max service allows you to have up to 3 pods. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. The app should detect low signal and allow you to order them straight from there. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. While connect to WiFi, Tap I’m ready. QuickStart, set up and connections. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. Manage Your Account. SpeedWi-Fi pods - failed orders. Options. Here you can change your network name (SSID) and password, choose which. Tap Add a room, Tap the room you're in. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. The app checks wifi strengh and then tries to improve the router. The pods can only be sent out one at a time too. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. This will be available via the purple envelope on the top right of this page. QuickStart, set up and connections. However they can be chargeable depending what package you on. Wait 2 mintues for Scan. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. 4 rooms showed the. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Scan complete, Tap continue. Hub5x Poor Wifi range, how to order wifi Pods. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Start the Scan (do this in every room) Scan complete. Tap Add a room, Tap the room you're in. Technical assistance just gets an AI that assumes there's a fault. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Virgin Media help and support. Reply. SpeedWait 2 mintues for Scan. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Once I've got to that page, I'm taken to a screen to. Tap Start the scan. Tap Add a room, Tap the room you're in. Networking and WiFi. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. - 5289462. · While connect to WiFi, Tap I’m ready. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Wait 2 mintues for Scan. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. I will send a private message - watch out for the purple envelope. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Account - Mobile. You can order WiFi pods from the Virgin Media Connect app. At least 30Mbps download speeds in every room or £100 one-off credit. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Phone. Account - Cable. Clicking on Chat to us now does nothing. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Account - Mobile. Wait 2 mintues for Scan. However, it’s worth pointing out that the. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. SpeedQuickStart, set up and connections. Manage Your Account. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Broadband. Sign in to My Virgin Media. Verdict. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Tap Start the scan and then. And the pods should be delivered within 72 hours. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Hi @lojelo5 - thank you for getting back to us. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. Switched On Families. Check out the do's and don'ts, in our Community FAQs. Re: Order WiFi pods. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Sorry to see you are having problems ordering the wifi boosters. We're here to help. Apologies for the delay in responding. Tap Add a room, Tap the room you're in. Tap Start the scan. Thanks newapollo. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Broadband. · While connect to WiFi, Tap I’m. Gaming Support. While connect to WiFi, Tap I’m ready. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Browse Virgin Media Virgin Media Community. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Is this correct, if so is there anybody that can help. on 17-06-2022 22:08. Due to this, we are only able to offer limited help. . Check out the do's and don'ts, in our Community FAQs. Tap Add a room, Tap the room you're in. . We apologise for any frustration this experience may have caused. SpeedHow to perform the scan and order the wifi pods when using the Connect app. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. -. Hi @BenCuiffe . If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Virgin Phone Switchover. I have situated my router in the hall. We’re so confident in this technology that we’ve launched. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Stay safe online. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. While connect to WiFi, Tap I’m ready. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Hi, I too am having similar problems. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Virgin Mobile. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Here you’ll find all the help you need for Virgin Media related problems and issues. Thanks - Steve Hi. Certainly a pod can help with this. I am now on the phone and moving between departments and being on hold. on 24-04-2023 10:57. Tap Add a room, Tap the room you're in. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. · While connect to WiFi, Tap I’m. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Check out the purple envelope in the top right hand corner for a private message from me. I am going to send you a private message. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Account - Cable. Account - Mobile. Simply sign into My Virgin Media and you will see your orders on your account dashboard. I joined virgin broadband yesterday. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Wait 2 mintues for Scan. If so, Tap Optimise. Then Start the scan again. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Pick a category to get started. Wait 2 mintues for Scan. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. My Virgin Media. I don't understand how to order a Wi-Fi pod. Networking and WiFi. • Then Start the scan again. This promotion means you won’t pay the usual setup fee of £35. Hmm. . Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. You can only have a maximum of 3 Pods. Manage Your Account. To do this, you’ll need to wait until you receive your tracking email. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. I am going to send you a private message. . VM will only send out one at a time, and there must be at least 7 days before ordering each one. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. • Scan complete, Tap continue. Our new WiFi Max service allows you to have up to 3 pods. Options. 0 Kudos. Am on 1GB, very weak signal in partners office and constantly disconnecting. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. Hi @Pinkle89 thanks for getting back to us. A couple parts of house have very poor signal. Virgin Media; My Virgin Media; Shop; Help;.